Refund policy

We have a 30-day return policy on items which are bought as a ready-to-ship item (i.e. not pre-order items), which means you have 30 days after receiving your item to request a return.

We are unfortunately unable to accept returns on items purchased during pre-order due to manufacturing requirements and taxation purposes.

To be eligible for a return, your item must be in the same condition that you received it, with tags. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at r.r.memorandum@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at r.r.memorandum@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.